Anup PrakashUnderstanding the Essence of Customer Engagement Customer engagement encompasses the various ways in which businesses interact with their customers and build relationships that extend beyond mere transactions. It involves fostering a deep connection with customers by understanding their needs, preferences, and pain points, and delivering tailored solutions and experiences that […]
Tag: Salesforce Performace
Streamlining With Salesforce Automation
Understanding Salesforce Automation Salesforce automation (SFA) is the process of using technology to automate and simplify repetitive tasks, making processes more efficient, consistent, and error-free. It allows your team to focus on high-value tasks while ensuring routine work is handled seamlessly by the system. It involves leveraging the tools and […]
Top Features of Salesforce Sales Cloud
What is Salesforce Sales Cloud? Sales cloud is the most popular product offered by Salesforce. It is a customer relationship management(CRM) tool released in the year 2009 designed to focus on the sales segment of a business enterprise. Sales cloud solutions allow for a more personalised customer experience and better […]
Salesforce Data Cleansing Tips
The world has adapted to cloud computing and technology at a significant pace in the past decade. Organisations today rely heavily on digital services to manage their business. And data management is the most important aspect of a digital enterprise. Poor data quality affects all the processes of the business […]
Queues in Salesforce
Salesforce queues are a collection of records that don’t have any owner. Users who have access queues can view the data that exist in them and can also claim ownership of any record. Queues in Salesforce help to prioritize, distribute and assign records. It becomes useful in the case of […]
Benefits of Salesforce Financial Services
The Salesforce Financial Services CRM provides financial institutions with all the necessary tools and services to operate their business with less complexity and greater ease. It lets banks and other financial institutions build trust and earn customer loyalty through personalized experiences. Financial Services Cloud breaks down the data silos in […]
Import Data to Salesforce (some tips)
Data Migration is one of the most critical tasks in Salesforce CRM software for any organization. Moving data from its current location (an external system) to Salesforce CRM can be a challenging procedure if not executed in a strategic careful manner. In today’s post, we are focusing mainly on importing […]
Why small businesses should opt for Salesforce
Salesforce is the global CRM leader and has evolved as one of the best online software which can adapt to any industry type or size. Many large-scale enterprises use Salesforce CRM to automate their business processes, workflows and manage customer relations. The technological tools and solutions provided by Salesforce CRM […]
Five Salesforce Features To Increase User Productivity
Today, handling large amounts of customer data has become quite a challenging process. Salesforce CRM is leading worldwide as the cloud services provider. It is one of the best customer relationship management software which is being used by a number of enterprises on a global level. It has proven itself […]
What is Salesforce Genie?
Salesforce Genie, announced this year during the most popular Salesforce event Dreamforce 2022 is a real-time CRM platform for data integration. It supports businesses in reshaping their relationship with their customers by providing personalized, real-time, and hyperscale customer experiences and interactions. Salesforce Genie powers the complete customer 360 platform. With […]